FAQ
Do you have parking available?
Public parking is available nearby for ¥1,300 per day. No advance reservation is required.
Do you offer an airport shuttle service?
Yes, a paid airport shuttle service is available. You can request it directly from the property after your booking is complete.
Are the guest rooms non-smoking?
Yes, all rooms and the entire property, including surrounding areas, are strictly non-smoking. A special cleaning fee of USD 500 will be charged if smoking occurs inside the room.
Can I check in late at night?
Check-in is available until 10:00 PM.
Can minors stay at the hotel on their own?
Yes, guests aged 16 and older may stay alone with parental consent.
Is housekeeping provided during my stay?
Housekeeping is available upon request. To avoid any issues such as theft or loss, we kindly ask that you keep your valuables with you during cleaning.
Are pets allowed to stay at the hotel?
We are sorry, but pets are not permitted at our property.
How do I get the key?
We will provide you with the code for the key box, located on the property, prior to your check-in.
Is the internet available in rooms?
Yes, free Wi-Fi is available.
Can I make a reservation without a credit card?
We only accept advance payment by credit card. Please note that payment on-site is not available.
Is there a supermarket nearby?
Yes, there is a shopping mall called Ario Kitasuna, located about an 8-minute walk from the property.
Is there a convenience store nearby?
Yes, there is a 7-Eleven a 3-minute walk from our hotel.
Is there a hospital or clinic nearby?
Yes, Kitasuna Clinic is a 3-minute walk from our hotel. ※Please contact the clinic directly for details about their services, as we cannot assist with such inquiries.
Reservation
Best Rate Guarantee
Book your stay on the official URNA SANDS HOTEL website for the best available rate.